Shipping

 

Your order will be posted within 24 hours (1 business day) of receiving your online payment.  We offer the following delivery options*: 

Australia Post Standard 2-6 business days – Trackable
Australia Post Express 1-3 business days – Trackable

*Due to the impact of Covid 19 on Australia Post delivery services if ordering Australia Post Standard please allow up to 10 business days for your item to arrive.  If you order hasn’t arrived after 10 business days please contact us so we can attempt to track your order.

 

Returns

THE WATCH STRAP SYDNEY is Australia’s leading supplier of Apple Watch Bands and customer satisfaction is our number one priority. This is reflected in our returns policy so you can shop with confidence and know that we can offer you exchange, repairs and refunds for faulty products.

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

We offer a 100% money back guarantee. If you are not satisfied with your purchase, please return items in original packaging back to us within 60 days for a full refund or exchange minus postage costs.
If you simply changed your mind regarding your product, THE WATCH STRAP SYDNEY is happy to exchange the product for you providing the product is returned to us in its original condition and undamaged, including the outer packaging within 60 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from THE WATCH STRAP SYDNEY back to you for exchanged products.
If the product is faulty we will refund you for regular shipping back to us if you include the receipt in your package.